Privacy Policy

Effective Date: 15/05/25 Last Updated: 15/05/25

At The Volte UK ("we", "our", "us"), your privacy is of utmost importance. This Privacy Policy explains how we collect, use, disclose, and protect your personal data in compliance with the UK General Data Protection Regulation (UK GDPR), the EU GDPR, and other applicable privacy laws.

1. Who We Are

The Volte UK is an online marketplace operating at https://www.thevolte.co.uk, allowing users to rent, lend, sell, and list designer fashion items. Our registered office is located at 61 Bridge Street, Kingston, United Kingdom, HR5 3DJ.

We act as the Data Controller for personal information collected via our platform.

2. Information We Collect

We may collect and process the following categories of personal data:

a. Account and Profile Information

• Full name
• Email address
• Phone number
• Delivery address
• Profile image

b. Listing and Transaction Information

• Product images, titles, descriptions, and prices
• Rental or sale history
• Payment and payout information (processed via secure third-party providers)

c. Authentication and Social Media Data When you log in or connect via social media platforms (e.g., Facebook):

• Social media user ID and profile information (with your consent)
• Email and name from your social media profile
• Any permissions you authorize

d. Technical and Usage Information

• IP address
• Device/browser type
• Activity logs (e.g., listings created, messages sent)

3. Legal Basis for Processing

We process your data based on:

• Contractual necessity: to provide our services
• Consent: for optional services like social integrations
• Legitimate interests: to improve our platform, prevent fraud, and communicate effectively
• Legal obligations: compliance with tax, financial, or regulatory requirements

4. How We Use Your Information

We use your personal data to:

• Provide and personalize our marketplace services
• Facilitate item listings, rentals, and sales
• Allow connection and listings to third-party platforms (if authorized)
• Communicate with you (e.g., service updates, support requests)
• Process payments and prevent fraud
• Comply with applicable laws

5. Social Media Integration

If you authorize social media integration:

• We may share relevant data with social media providers solely to facilitate listings and integration.
• We store your social media User ID and token to maintain authorized access.
• We will not post without your explicit consent. You may revoke access at any time.

6. Data Sharing and Third Parties

We may share your personal data with:

• Social media platforms for authorized integrations
• Payment processors (e.g., Stripe)
• Delivery and logistics providers
• Customer support platforms (e.g., Zendesk)
• Legal and regulatory authorities, if required

Third-party processors are contractually bound to handle your data securely and solely for specified purposes.

7. International Transfers

Your data may be transferred outside the UK and EU (including to the United States and Australia). Appropriate safeguards are in place, such as:

• UK and EU Standard Contractual Clauses (SCCs)
• Transfers to jurisdictions recognized by the UK/EU as providing adequate data protection

8. Data Retention

We retain your personal data only as long as necessary:

• To fulfill the purposes outlined in this policy
• To comply with legal and financial obligations
• To resolve disputes or enforce agreements

You may request deletion of your account and data at any time.

9. Your Rights Under UK and EU GDPR

You have the right to:

• Access your personal data
• Rectify inaccuracies
• Erase your data (“right to be forgotten”)
• Restrict or object to processing
• Port your data to another provider
• Lodge a complaint with your local Data Protection Authority (DPA) or the Information Commissioner’s Office (ICO)

To exercise these rights, email us at: [email protected]

10. Security

We employ industry-standard measures (encryption, access controls, secure infrastructure) to protect your data.

11. Cookies

We use cookies to enhance user experience, analyze traffic, and personalize content. You can manage cookie preferences via your browser settings.

12. Contact Us

For privacy-related concerns or requests, contact:

The Volte UK Email: [email protected] Website: https://www.thevolte.co.uk