Effective Date: 12/06/25
Last Updated: 12/06/25
PLEASE READ THESE TERMS OF SERVICE CAREFULLY. THEY INCLUDE IMPORTANT INFORMATION ABOUT YOUR LEGAL RIGHTS, REMEDIES, AND OBLIGATIONS, INCLUDING LIMITATIONS AND EXCLUSIONS, AND A CLAUSE GOVERNING THE JURISDICTION AND VENUE OF DISPUTES. YOU ARE REQUIRED TO COMPLY WITH APPLICABLE UK LAWS AND REGULATIONS.
If you are using the Site or Services and you reside in Europe, you are contracting with The Volte Group UK Limited. The Volte Group UK Limited is hereinafter referred to as "The Volte", "we", "us", or "our".
These Terms of Service for European Users (“Terms”) are a binding legal agreement between you and The Volte that govern your right to use the websites, applications, and other offerings from The Volte (collectively, the “The Volte Platform”). When used in these Terms, “The Volte,” “we,” “us,” or “our” refers to the The Volte entity set out on thevolte.co.uk.
The documents referred to within these Terms include but are not limited to our:
The Volte Group UK Limited (hereafter referred to as "The Volte", "we", "us", or "our"), registered in England and Wales (company number 15843449) with registered office at 61 Bridge Street, Kingston, United Kingdom, HR5 3DJ, provides an online marketplace accessible at [www.thevolte.co.uk] and any other websites operated by us (collectively, the "Site").
The Volte operates as an online platform that connects users who have fashion items available to rent ("Lenders") with users seeking to rent these fashion items ("Borrowers"). Together, these interactions, facilitated through our technology, are referred to as the "Services".
By accessing or using the Site and Services, you agree to be legally bound by these Terms of Service ("Terms"), whether or not you become a registered user of our Services. These Terms govern your access to and use of the Site and Services, including all Collective Content (as defined below), and constitute a binding legal agreement between you and The Volte.
Please also carefully read our Privacy Policy. If you do not agree to these Terms, you must not access or use the Site or Services. Non-compliance with these Terms may subject you to civil or criminal penalties.
IMPORTANT NOTICE:
THE SITE AND SERVICES COMPRISE AN ONLINE PLATFORM THROUGH WHICH LENDERS MAY CREATE LISTINGS FOR FASHION ITEMS, AND BORROWERS MAY VIEW, REQUEST, AND RENT ITEMS DIRECTLY FROM THE LENDERS. YOU EXPRESSLY UNDERSTAND AND AGREE THAT THE VOLTE IS NOT A PARTY TO ANY AGREEMENTS BETWEEN LENDERS AND BORROWERS, NOR DOES THE VOLTE OPERATE AS A FASHION BROKER, AGENT, OR INSURER. THE VOLTE DOES NOT CONTROL THE CONDUCT OF LENDERS, BORROWERS, OR ANY USERS OF THE SITE OR SERVICES, NOR DOES IT GUARANTEE THE CONDITION, LEGALITY, OR SUITABILITY OF ITEMS LISTED. THE VOLTE EXPRESSLY DISCLAIMS ALL LIABILITY IN THIS REGARD TO THE MAXIMUM EXTENT PERMITTED BY LAW.
By accessing or using the Site or Services or posting any content to the Site, you confirm that you have read, understood, and agree to be bound by these Terms. If you accept or agree to these Terms on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind that company or legal entity to these Terms, and references to "you" or "your" in these Terms apply to that entity.
These Terms may be modified by The Volte at any time, at our sole discretion, without prior notice. Modifications will be posted on the Site, and the "Last Updated" date will be revised accordingly. Your continued access to or use of the Site or Services following modification indicates your acceptance of the new Terms. If modifications are not acceptable to you, your only recourse is to cease use of the Site and Services.
The Site and Services can be used to facilitate the listing and renting of fashion items (“Item”). Such Items are included in Listings on the Site and Services by Lenders. You may view Listings as an unregistered visitor to the Site and Services; however, if you wish to book an Item or create a Listing, you must first register to create a The Volte Account (defined below).
As stated above, The Volte makes available an online platform or marketplace with related technology for Lenders and Borrowers to meet online and arrange for the rental of Items directly with each other. The Volte is not an owner or dealer of fashion items, including, but not limited to, dresses, shoes, bags or accessories, nor is it a provider of fashion items, including, but not limited to, dresses, shoes, bags or accessories and The Volte does not own, sell, resell, provide, rent, re-rent, manage and/or control fashion items, including, but not limited to, dresses, shoes, bags or Items or postal, shipping or other delivery services. The Volte has engaged the service of a shipping company on behalf of its members. However, The Volte does not provide these shipping Services and accepts no liability for any damage caused in any way through or by the shipping Service. It is a condition of every transaction that is entered into on the Site that the shipping Service will be used to deliver the Item to the Borrower and return the Item to the Lender. If a User does not wish to use the shipping Service, the User is breaching a term of this Agreement and must not use the Site or Services.
PLEASE NOTE THAT, AS STATED ABOVE, THE SITE AND SERVICES ARE INTENDED TO BE USED TO FACILITATE LENDERS AND BORROWERS CONNECTING AND RENTING ITEMS DIRECTLY WITH EACH OTHER. THE VOLTE CANNOT AND DOES NOT CONTROL THE CONTENT CONTAINED IN ANY LISTINGS AND THE CONDITION, LEGALITY OR SUITABILITY OF ANY ITEMS. THE VOLTE IS NOT RESPONSIBLE FOR AND DISCLAIMS ANY AND ALL LIABILITY RELATED TO ANY AND ALL LISTINGS AND ITEMS. ACCORDINGLY, ANY RENTALS WILL BE MADE AT THE MEMBER’S OWN RISK.
In order to access certain features of the Site and rent an Item or create a Listing, you must register to create an account (“The Volte Account”) and become a Member. You may register to join the Services directly via the Site or as described in this section.
You can also register to join by logging into your account with certain third-party social networking sites (“SNS”) (including, but not limited to, Instagram, Facebook, Twitter; each such account, a “Third-Party Account”), via our Site, as described below. As part of the functionality of the Site and Services, you may link your The Volte Account with Third-Party Accounts, by either: (i) providing your Third-Party Account login information to The Volte through the Site or Services; or (ii) allowing The Volte to access your Third-Party Account, as permitted under the applicable terms and conditions that govern your use of each Third-Party Account. You represent that you are entitled to disclose your Third-Party Account login information to The Volte and/or grant The Volte access to your Third-Party Account (including, but not limited to, for use for the purposes described herein), without breach by you of any of the terms and conditions that govern your use of the applicable Third-Party Account and without obligating The Volte to pay any fees or making The Volte subject to any usage limitations imposed by such third-party service providers. By granting The Volte access to any Third-Party Accounts, you understand that The Volte will access, make available and store (if applicable) any Content that you have provided to and stored in your Third-Party Account (“SNS Content”) so that it is available on and through the Site and Services via you’re the Volte Account and The Volte Account profile page. Unless otherwise specified in these Terms, all SNS Content, if any, will be considered to be Member Content for all purposes of these Terms. Depending on the Third-Party Accounts you choose and subject to the privacy settings that you have set in such Third-Party Accounts, personally identifiable information that you post to your Third-Party Accounts may be available on and through your The Volte Account on the Site and Services. Please note that if a Third-Party Account or associated service becomes unavailable or The Volte’s access to such Third-Party Account is terminated by the third-party service provider, then SNS Content will no longer be available on and through the Site and Services. You have the ability to disable the connection between your The Volte Account and your Third-Party Accounts, at any time, by accessing the “Settings” section of the Site. PLEASE NOTE THAT YOUR RELATIONSHIP WITH THE THIRD-PARTY SERVICE PROVIDERS ASSOCIATED WITH YOUR THIRD-PARTY ACCOUNTS IS GOVERNED SOLELY BY YOUR AGREEMENT(S) WITH SUCH THIRD-PARTY SERVICE PROVIDERS. The Volte makes no effort to review any SNS Content for any purpose, including but not limited to for accuracy, legality or non-infringement and The Volte is not responsible for any SNS Content.
We will create your The Volte Account and your The Volte Account profile page for your use of the Site based upon the personal information you provide to us or that we obtain via an SNS as described above. You may not have more than one (1) active The Volte Account. You agree to provide accurate, current and complete information during the registration process and to update such information to keep it accurate, current and complete. The Volte reserves the right to suspend or terminate your The Volte Account and your access to the Site and Services if you create more than one (1) The Volte Account or if any information provided during the registration process or thereafter proves to be inaccurate, not current or incomplete. You are responsible for safeguarding your password. You agree that you will not disclose your password to any third party and that you will take sole responsibility for any activities or actions under your The Volte Account, whether or not you have authorized such activities or actions. You will immediately notify The Volte of any unauthorized use of your The Volte Account.
Late Fees are applied in the event orders are not sent or returned on time as outlined here, Late Fees Policy. Late Fees are incurred when a Borrower does not return an item in the expected timeframe, late fees are recouped by the Lender to cover any possible lost revenue on an item on the marketplace.
The Volte does not endorse any Member or any Item. You understand that Verified Images are intended only to indicate a photographic representation and description of the Item at the time the The Volte representative sights the Item. Verified Images are therefore not an endorsement by The Volte of any Member or any Item. Members are required by these Terms to provide accurate information, and although The Volte may undertake additional checks and processes designed to help verify or check the identities or backgrounds of users, we do not make any representations about, confirm, or endorse any Member or the Member’s purported identity or background.
Any references in the Site or Services to a Member being “verified” or “connected” (or similar language) only indicate that the Member has completed a relevant verification process, and does not represent anything else. Any such description is not an endorsement, certification or guarantee by The Volte about any Member, including of the Member’s identity and whether the Member is trustworthy, safe or suitable. Instead, any such description is intended to be useful information for you to evaluate when you make your own decisions about the identity and suitability of others whom you contact or interact with via the Site and Services. We therefore recommend that you always exercise due diligence and care when deciding whether to rent an Item or to accept a rental request from a Borrower, or to have any other interaction with any other Member.
By using the Site or Services, you agree that any legal remedy or liability that you seek to obtain for actions or omissions of other Members or other third parties will be limited to a claim against the particular Members or other third parties who caused you harm. You agree not to attempt to impose liability on or seek any legal remedy from The Volte with respect to such actions or omissions. Accordingly, we encourage you to communicate directly with other Members on the Site and Services regarding any rentals or Listings made by you. This limitation shall not apply to any claim by a Lender against The Volte regarding the remittance of payments received from a Borrower by The Volte on behalf of a Lender, which instead shall be subject to the limitations described in the section below entitled “Limitation of Liability”.
Limitations on Endorsement for Super Lender:
‘Super Lender’ status does not imply endorsement or guarantee of item quality beyond the standard platform guarantees. It is a recognition of past performance, not a warranty for future transactions.
Limitations on Endorsement for Super Borrower:
‘Super Borrower’ status does not imply an endorsement of behavior beyond the standards outlined in this policy. It is a recognition of past responsible conduct, not a guarantee of future actions.
The Volte may provide Members access to an integrated third party door-to-door shipping service. Note that all transactions are subject to a shipment contract. This means that the risk of loss and title for such items passes between the Lender and the Borrower. The Volte is not a party to such shipment contract. The Volte disclaims any loss or liability whatsoever arising from the user any such shipping Services.
Shipping Fees are based on the size of the package selected by the Lender. If it is deemed by The Volte, in its absolute discretion, that the package does not comply with the dimensions selected, The Volte is entitled to claim additional fees from the Member. For the avoidance of doubt, these additional fees may include any additional amounts that would have been payable by the Borrower if the Lender used the correct packaging size.
It is the lenders responsibility to include a labelled return satchel for each order. If a satchel is not included, the cost will be deducted from the lenders account.
Try-on option is no longer available. If you have questions regarding an item's size or fit, please contact our customer support team at [email protected] with the link to the listing so they can inquire with the lender for you.
A Borrower is an individual who enters into an agreement with a Lender through The Volte platform to temporarily rent or lease fashion items, such as dresses, shoes, bags, or accessories, offered by the Lender for a specified rental period.
As a Borrower, you agree to strictly comply with these Terms, including but not limited to responsibilities regarding the proper use, care, timely return, and payment for rented items.
Borrowers must return all rented items promptly upon the expiry of the rental period. The failure to return an item, or intentional withholding of a rented item, will constitute theft as defined by our Theft Policy. Borrowers who fail to return items or are suspected of theft may be reported to local authorities and will be subject to financial penalties, including but not limited to full replacement costs, as detailed in the Theft Policy.
Borrowers are required to promptly notify the Lender through The Volte platform of any damage sustained to the item during the rental period. Notification must occur before the rental period concludes and prior to the return of the item.
As a Borrower, you must return the rented item in the same condition as it was received, allowing only for reasonable wear and tear resulting from normal usage. Reasonable wear includes minor issues easily resolved by standard dry cleaning, such as mild body odour, minor makeup marks, or typical grime from normal use.
Damage requiring specialised cleaning or repair (including but not limited to significant stains, marks from food or drinks, tears, rips, or other visible damage) will be considered excessive. If the Lender provides evidence, including photographs or receipts, demonstrating damage beyond reasonable wear or failure to return the item, you agree to compensate the Lender as follows:
Both Borrowers and Lenders must cooperate fully and promptly with The Volte in the resolution of any disputes, complaints, or claims regarding item damage or non-return. This cooperation includes providing requested information and participating in any necessary investigation undertaken by The Volte or its representatives.
All confirmed rental transactions are direct agreements between the Borrower and the Lender. The Volte does not itself own, provide, rent, manage, or control any of the listed fashion items and explicitly disclaims liability arising from transactions between Borrowers and Lenders.
The Total Fees payable will be clearly displayed prior to submission of your rental request. The Lender has the duration of the Rental Request Period to accept or reject your request. If the rental request is not accepted within this period, the request will be automatically cancelled, and any amounts collected or pre-authorised will be refunded or released as applicable.
Upon submitting a rental request, you authorise The Volte to either:
Following confirmation by the Lender, The Volte will charge your registered payment method the full Total Fees, as set forth in the confirmed Listing. You acknowledge that your financial institution may impose additional fees or charges related to transactions conducted via The Volte, and you accept full responsibility for these charges. The Volte expressly disclaims liability relating to such charges.
For each confirmed rental, you must provide accurate and current billing details, including your name, billing address, and payment card information, either directly to The Volte or our designated third-party payment processor.
By confirming your rental request, you authorise The Volte to collect applicable fees using the provided payment method. You further authorise The Volte to charge your registered payment method in the event of damage to or non-return of items, as detailed above.
Payments made via third-party processors (e.g., PayPal, Stripe) are subject to the terms and privacy policies of those providers. Ensure you review those terms prior to making payment. Upon successful payment, you will receive a confirmation email detailing the rental transaction.
As a Member, you may create Listings. A member who creates Listings and accepts rentals and orders via The Volte are classified as a Lender.
Your obligations as a Lender and the requirements to act as a Lender on The Volte are available to be read here in the The Volte Lending and Lender Policy. The services The Volte provides Lenders are also documented in the aforementioned policy.
We understand plans can change. You may cancel your rental up to 14 days prior to the scheduled rental start date. In this case, you will receive a full refund of your Rental Fees minus the non-refundable 15% Borrower Fee. Refunds are automatically processed back to your original payment method.
If you wish to cancel within 14 days of the scheduled rental start date, you must liaise directly with your Lender. Refund approval is at the Lender's discretion and subject to their specified cancellation policy. Full details regarding refunds and applicable cancellation policies are clearly indicated on each Listing and further detailed in our Cancellation Policy.
Please note:
If a Lender cancels a confirmed rental through our Site:
If a Borrower selects and confirms a replacement rental, the Borrower agrees to pay The Volte the Total Fees associated with the newly confirmed Listing.
If a confirmed rental is cancelled by a Lender and you, as a Borrower, have not received alternative arrangements or communications, please contact our support team immediately at [www.thevolte.co.uk].
Lenders should honour confirmed bookings wherever possible. However, should you as a Lender cancel a confirmed rental, The Volte reserves the right to impose certain penalties, including but not limited to:
You will be informed clearly about any applicable penalties prior to finalising a cancellation.
The Volte may, at its sole discretion, determine that it is necessary or desirable to cancel a confirmed rental under specific circumstances or for other justified reasons.
In such circumstances, The Volte may also decide, at its discretion, to partially or fully refund the Borrower according to the terms outlined in our Borrower Refund Policy. By using our Site and Services, you agree that neither The Volte nor any involved Borrower or Lender shall bear any liability for cancellations or refunds made under these circumstances.
Borrower refunds are administered strictly in accordance with our Borrower Refund Policy.
The Volte may, at its sole discretion, round payments due from or to Borrowers or Lenders to the nearest whole currency unit (e.g., nearest GBP). For example, an amount of £101.50 will be rounded up to £102.00, and £101.49 will be rounded down to £101.00.
Should we identify a payment processing error, we will promptly rectify it. This may involve debiting or crediting your original payment method to ensure the correct amounts are paid or received.
Certain Lenders may choose to donate a portion of the income received from confirmed rentals to charity or other causes. The Volte does not monitor or enforce these pledges and accepts no responsibility for ensuring such donations are made. Lenders choosing to make charitable pledges or fundraise are solely responsible for complying with applicable UK charity laws and regulations.
As a Lender, you acknowledge and agree that you are solely responsible for determining your UK tax obligations, including but not limited to VAT registration, collection, and remittance of taxes relating to your Listings and rentals.
Specifically, you agree to:
The Volte does not provide tax advice or guidance to Members, and we expressly disclaim responsibility for your compliance with tax obligations.
You acknowledge that you are solely responsible for complying with all applicable laws, regulations, tax obligations, and any other legal requirements relating to your use of the Site, Services, and Collective Content.
In using The Volte’s platform, you explicitly agree not to:
The Volte reserves the right to investigate and take appropriate legal action against violations of these guidelines, up to and including reporting offenders to law enforcement authorities.
The Volte has the right to investigate and prosecute violations of any of the above to the fullest extent of the law.
The Volte may access, preserve and disclose any of your information if we are required to do so by law, or if we believe in good faith that it is reasonably necessary to (i) respond to claims asserted against The Volte or to comply with legal process (for example, subpoenas or warrants), (ii) enforce or administer our agreements with users, such as these Terms, (iii) for fraud prevention, risk assessment, investigation, customer support, product development and de-bugging purposes, or (iv) protect the rights, property or safety of The Volte, its users, or members of the public . You acknowledge that The Volte has no obligation to monitor your access to or use of the Site, Services or Collective Content or to review or edit any Member Content, but has the right to do so for the purpose of operating and improving the Site, Application and Services (including without limitation for fraud prevention, risk assessment, investigation and customer support purposes), to ensure your compliance with these Terms, to comply with applicable law or the order or requirement of a court, administrative agency or other governmental body, to respond to content that it determines is otherwise objectionable or as set forth in these Terms. The Volte reserves the right, at any time and without prior notice, to remove or disable access to any Collective Content that The Volte, at its sole discretion, considers to be objectionable for any reason, in violation of these Terms or otherwise harmful to the Site or Services.
Please review our Privacy Policy for detailed information on how we collect, handle, and process your personal data.
The Site, Services, and Collective Content are protected under UK copyright, trademark, and intellectual property laws. You acknowledge and agree that The Volte retains exclusive ownership of these intellectual property rights.
You must not remove, obscure, or alter any proprietary notices or trademarks appearing on the Site or Services.
Subject to your compliance with the terms and conditions of these Terms, The Volte grants you a limited, non-exclusive, non-transferable license, to (i) access and view any The Volte Content solely for your personal and non-commercial purposes and (ii) access and view any Member Content to which you are permitted access, solely for your personal and non-commercial purposes. You have no right to sublicense the license rights granted in this section.
You will not use, copy, adapt, modify, prepare derivative works based upon, distribute, license, sell, transfer, publicly display, publicly perform, transmit, broadcast or otherwise exploit the Site, Application, Services, or Collective Content, except as expressly permitted in these Terms. No licenses or rights are granted to you by implication or otherwise under any intellectual property rights owned or controlled by The Volte or its licensors, except for the licenses and rights expressly granted in these Terms.
We may, in our sole discretion, permit you to post, upload, publish, submit or transmit Member Content. By making available any Member Content on or through the Site, Application and Services, you hereby grant to The Volte a worldwide, irrevocable, perpetual, non-exclusive, transferable, royalty-free license, with the right to sublicense, to use, view, copy, adapt, modify, distribute, license, sell, transfer, publicly display, publicly perform, transmit, stream, broadcast, access, view, and otherwise exploit such Member Content on, through, by means of or to promote or market the Site, and Services. The Volte does not claim any ownership rights in any such Member Content and nothing in these Terms will be deemed to restrict any rights that you may have to use and exploit any such Member Content.
You acknowledge and agree that you are solely responsible for all Member Content that you make available through the Site and Services. Accordingly, you represent and warrant that: (i) you either are the sole and exclusive owner of all Member Content that you make available through the Site, Application and Services or you have all rights, licenses, consents and releases that are necessary to grant to The Volte the rights in such Member Content, as contemplated under these Terms; and (ii) neither the Member Content nor your posting, uploading, publication, submission or transmittal of the Member Content or The Volte’s use of the Member Content (or any portion thereof) on, through or by means of the Site and the Services will infringe, misappropriate or violate a third party’s patent, copyright, trademark, trade secret, moral rights or other proprietary or intellectual property rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation.
Guidelines for posting content on The Volte Platform can be found here, Content Policy.
The Site, Application and Services may contain links to third-party websites or resources. You acknowledge and agree that The Volte is not responsible or liable for: (i) the availability or accuracy of such websites or resources; or (ii) the content, products, or services on or available from such websites or resources. Links to such websites or resources do not imply any endorsement by The Volte of such websites or resources or the content, products, or services available from such websites or resources. You acknowledge sole responsibility for and assume all risk arising from your use of any such websites or resources or the Content, products or services on or available from such websites or resources.
All trademarks, service marks, logos, trade names and any other proprietary designations of The Volte used herein are trademarks or registered trademarks of The Volte. Any other trademarks, service marks, logos, trade names and any other proprietary designations are the trademarks or registered trademarks of their respective parties.
We welcome user feedback and suggestions (“Feedback”). By providing Feedback, you irrevocably assign all intellectual property rights in that Feedback to The Volte.
Please see our Copyright Policy here.
We may, in our discretion and without liability to you, with or without cause, with or without prior notice and at any time, decide to limit, suspend, deactivate or cancel your The Volte Account. If we exercise our discretion under these Terms to do so, any or all of the following can occur with or without prior notice or explanation to you: (a) your The Volte Account will be deactivated or suspended, your password will be disabled, and you will not be able to access the Site, Services, your The Volte Account, your Member Content, or receive assistance from The Volte Customer Service, (b) any pending or accepted future rentals as either Lender or Borrower will be immediately terminated, (c) we may communicate to your Borrowers or Lenders that a potential or confirmed rental has been cancelled, (d) we may refund your Borrowers in full for any and all confirmed transactions, irrespective of pre-existing cancellation policies, (e) we may contact your Borrowers to inform them about potential alternate Items with other Lenders that may be available on the Site, Application and Services, and (f) you will not be entitled to any compensation for any rentals (even if confirmed) that were cancelled as a result of a suspension, deactivation or termination of your The Volte Account. You may cancel your The Volte Account at any time via the “Cancel Account” feature of the Services or by sending an email. Please note that if your The Volte Account is cancelled, we do not have an obligation to delete or return to you any Content you have posted to the Site and Services, including, but not limited to, any reviews or Feedback.
IF YOU CHOOSE TO USE THE SITE, SERVICES OR COLLECTIVE CONTENT, YOU DO SO AT YOUR SOLE RISK. YOU ACKNOWLEDGE AND AGREE THAT THE VOLTE DOES NOT HAVE AN OBLIGATION TO CONDUCT BACKGROUND CHECKS ON ANY MEMBER, INCLUDING, BUT NOT LIMITED TO, BORROWERS AND LENDERS, BUT MAY CONDUCT SUCH BACKGROUND CHECKS IN ITS SOLE DISCRETION. THE SITE, SERVICES AND COLLECTIVE CONTENT ARE PROVIDED “AS IS”, WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED. WITHOUT LIMITING THE FOREGOING, THE VOLTE EXPLICITLY DISCLAIMS ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUIET ENJOYMENT OR NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE. THE VOLTE MAKES NO WARRANTY THAT THE SITE, SERVICES, COLLECTIVE CONTENT, INCLUDING, BUT NOT LIMITED TO, THE LISTINGS OR ANY ITEMS, WILL MEET YOUR REQUIREMENTS OR BE AVAILABLE ON AN UNINTERRUPTED, SECURE, OR ERROR-FREE BASIS. THE VOLTE MAKES NO WARRANTY REGARDING THE QUALITY OF ANY LISTINGS, ITEMS, THE SERVICES OR COLLECTIVE CONTENT OR THE ACCURACY, TIMELINESS, TRUTHFULNESS, COMPLETENESS OR RELIABILITY OF ANY COLLECTIVE CONTENT OBTAINED THROUGH THE SITE, SERVICES OR REFERRAL PROGRAM.
NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED FROM THE VOLTE OR THROUGH THE SITE, SERVICES OR COLLECTIVE CONTENT, WILL CREATE ANY WARRANTY NOT EXPRESSLY MADE HEREIN.
YOU ARE SOLELY RESPONSIBLE FOR ALL OF YOUR COMMUNICATIONS AND INTERACTIONS WITH OTHER USERS OF THE SITE OR SERVICES AND WITH OTHER PERSONS WITH WHOM YOU COMMUNICATE OR INTERACT AS A RESULT OF YOUR USE OF THE SITE, OR SERVICES, INCLUDING, BUT NOT LIMITED TO, ANY LENDERS OR BORROWERS. YOU UNDERSTAND THAT THE VOLTE DOES NOT MAKE ANY ATTEMPT TO VERIFY THE STATEMENTS OF USERS OF THE SITE OR SERVICES OR TO REVIEW OR VERIFY ITEMS. THE VOLTE MAKES NO REPRESENTATIONS OR WARRANTIES AS TO THE CONDUCT OF USERS OF THE SITE, OR SERVICES OR THEIR COMPATIBILITY WITH ANY CURRENT OR FUTURE USERS OF THE SITE, OR SERVICES. YOU AGREE TO TAKE REASONABLE PRECAUTIONS IN ALL COMMUNICATIONS AND INTERACTIONS WITH OTHER USERS OF THE SITE OR SERVICES AND WITH OTHER PERSONS WITH WHOM YOU COMMUNICATE OR INTERACT AS A RESULT OF YOUR USE OF THE SITE OR SERVICES, INCLUDING, BUT NOT LIMITED TO, BORROWERS AND LENDERS, PARTICULARLY IF YOU DECIDE TO MEET OFFLINE OR IN PERSON REGARDLESS OF WHETHER SUCH MEETINGS ARE ORGANISED BY OR THROUGH THE VOLTE. NOTWITHSTANDING THE VOLTE’S APPOINTMENT AS THE LIMITED PAYMENT COLLECTION AGENT OF THE LENDERS FOR THE PURPOSE OF ACCEPTING PAYMENTS FROM BORROWERS ON BEHALF OF THE LENDERS, THE VOLTE EXPLICITLY DISCLAIMS ALL LIABILITY FOR ANY ACT OR OMISSION OF ANY BORROWER OR OTHER THIRD PARTY.
YOU ACKNOWLEDGE AND AGREE THAT, TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE ENTIRE RISK ARISING OUT OF YOUR ACCESS TO AND USE OF THE SITE, SERVICES AND COLLECTIVE CONTENT, YOUR LISTING OR RENTAL OF ANY ITEMS VIA THE SITE AND SERVICES, AND ANY CONTACT YOU HAVE WITH OTHER USERS OF THE VOLTE WHETHER IN PERSON OR ONLINE REMAINS WITH YOU. NEITHER THE VOLTE NOR ANY OTHER PARTY INVOLVED IN CREATING, PRODUCING, OR DELIVERING THE SITE, SERVICES OR COLLECTIVE CONTENT WILL BE LIABLE FOR ANY INCIDENTAL, SPECIAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOSS OF DATA OR LOSS OF GOODWILL, SERVICE INTERRUPTION, COMPUTER DAMAGE OR SYSTEM FAILURE OR THE COST OF SUBSTITUTE PRODUCTS OR SERVICES, OR FOR ANY DAMAGES FOR PERSONAL OR BODILY INJURY OR EMOTIONAL DISTRESS ARISING OUT OF OR IN CONNECTION WITH THESE TERMS, FROM THE USE OF OR INABILITY TO USE THE SITE, SERVICES OR COLLECTIVE CONTENT, FROM ANY COMMUNICATIONS, INTERACTIONS OR MEETINGS WITH OTHER USERS OF THE SITE, APPLICATION, OR SERVICES OR OTHER PERSONS WITH WHOM YOU COMMUNICATE OR INTERACT AS A RESULT OF YOUR USE OF THE SITE, APPLICATION, SERVICES, OR FROM YOUR LISTING OR RENTAL OF ANY ITEM VIA THE SITE, APPLICATION AND SERVICES, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT THE VOLTE HAS BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE, EVEN IF A LIMITED REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE.
EXCEPT FOR OUR OBLIGATIONS TO PAY AMOUNTS TO APPLICABLE LENDERS PURSUANT TO THESE TERMS, IN NO EVENT WILL THE VOLTE’S AGGREGATE LIABILITY ARISING OUT OF OR IN CONNECTION WITH THESE TERMS AND YOUR USE OF THE SITE, APPLICATION AND SERVICES INCLUDING, BUT NOT LIMITED TO, FROM YOUR LISTING OR RENTAL OF ANY ITEM VIA THE SITE, APPLICATION AND SERVICES, OR FROM THE USE OF OR INABILITY TO USE THE SITE, SERVICES, OR COLLECTIVE CONTENT AND IN CONNECTION WITH ANY ITEM OR INTERACTIONS WITH ANY OTHER MEMBERS, EXCEED THE AMOUNTS YOU HAVE PAID OR OWE FOR RENTALS VIA THE SITE AND SERVICES AS A BORROWER IN THE TWELVE (12) MONTH PERIOD PRIOR TO THE EVENT GIVING RISE TO THE LIABILITY, OR IF YOU ARE A LENDER, THE AMOUNTS PAID BY THE VOLTE TO YOU IN THE TWELVE (12) MONTH PERIOD PRIOR TO THE EVENT GIVING RISE TO THE LIABILITY, OR ONE HUNDRED POIUNDS (GBP 100), IF NO SUCH PAYMENTS HAVE BEEN MADE, AS APPLICABLE. THE LIMITATIONS OF DAMAGES SET FORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN THE VOLTE AND YOU. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
These Terms are governed by English law. Disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
You agree to release, defend, indemnify, and hold The Volte and its affiliates and subsidiaries, and their officers, directors, employees and agents, harmless from and against any claims, liabilities, damages, losses, and expenses, including, without limitation, reasonable legal and accounting fees, arising out of or in any way connected with (a) your access to or use of the Site, Services, or Collective Content or your violation of these Terms; (b) your Member Content; (c) your (i) interaction with any Member, (ii) rental of an Item, or (iii) creation of a Listing; (d) the use, condition or rental of an Item by you, including but not limited to any injuries, losses, or damages (compensatory, direct, incidental, consequential or otherwise) of any kind arising in connection with or as a result of a rental, rental or use of an Item.
These Terms constitute the entire and exclusive understanding and agreement between The Volte and you regarding the Site, Services, Collective Content, and any rentals or Listings of Items made via the Site and Services, and these Terms supersede and replace any and all prior oral or written understandings or agreements between The Volte and you regarding rentals or listings of Items, the Site, Services and Collective Content.
You may not assign or transfer these Terms, by operation of law or otherwise, without The Volte’s prior written consent. Any attempt by you to assign or transfer these Terms, without such consent, will be null and of no effect. The Volte may assign or transfer these Terms, at its sole discretion, without restriction. Subject to the foregoing, these Terms will bind and inure to the benefit of the parties, their successors and permitted assigns.
Any notices or other communications permitted or required hereunder, including those regarding modifications to these Terms, will be in writing and given by The Volte (i) via email (in each case to the address that you provide) or (ii) by posting to the Site or via the Application. For notices made by e-mail, the date of receipt will be deemed the date on which such notice is transmitted.
If a dispute arises, parties agree to first attempt informal resolution. If unresolved, disputes may be resolved through certified mediation or arbitration. If alternative resolution fails, both parties submit to the exclusive jurisdiction of courts in England and Wales.
The failure of The Volte to enforce any right or provision of these Terms will not constitute a waiver of future enforcement of that right or provision. The waiver of any such right or provision will be effective only if in writing and signed by a duly authorized representative of The Volte. Except as expressly set forth in these Terms, the exercise by either party of any of its remedies under these Terms will be without prejudice to its other remedies under these Terms or otherwise. If for any reason an arbitrator or a court of competent jurisdiction finds any provision of these Terms invalid or unenforceable, that provision will be enforced to the maximum extent permissible and the other provisions of these Terms will remain in full force and effect.
For questions about these Terms, please contact us: